Dear Clients and Friends,
This message is intended to inform you about the latest steps we’re taking at TRI-AD to help slow the spread of the COVID-19 coronavirus. Effective Tuesday, March 17, 2020, we have implemented the portion of our Business Continuation Plan that requires all TRI-AD Associates to work from home. Access to our offices will be limited to essential personnel only.
We will continue to serve our clients and are adjusting our policies and procedures accordingly. We have added the capabilities for our entire firm to work remotely over the past number of years and therefore you will not experience disruption in our service delivery:
- We will continue to have someone at our front desks so that we can receive mail and package deliveries. We are not currently allowing participants to enter our offices.
- All in-person meetings have been rescheduled to take place via phone or video conference. Until further notice, we will not have any TRI-AD Associates working at client sites.
- We are maintaining close communication with our vendors and partners and performing ongoing assessments of their situations and ability to continue to support us.
We know that many of you are facing the demands of running a business and taking care of your valuable people, along with concerns for the well-being of your families. We will continue serving your needs while actively taking steps to help lessen the transmission of COVID-19.
If you have any questions or concerns, please reach out to your Client Service Manager. You can count on us to keep you updated with items that affect your benefits as new information becomes available. We have heard from many of our clients and know that you, too, are doing everything you can to follow the recommendations of the CDC and public health officials.
We thank you for your understanding and flexibility as we navigate this unprecedented situation together.
Your Team at TRI-AD