TRI-AD’s experts provide a true end-to-end COBRA solution.

Our flexible, knowledgeable COBRA service means that once someone leaves your organization, we handle everything — administration and compliance — the work is off your plate. Your former employees call us, not you. Outsourcing COBRA administration to TRI-AD lets you focus on your active employees and on initiatives that add value to your company.

After implementation, your organization only needs to provide us with electronic files containing necessary data (new hires, terminations, loss of coverage actions, etc.) and make any required payments to insurance carriers. You may also engage TRI-AD to pay the carriers on your behalf.

Why TRI-AD?

Administration

TRI-AD handles all legal requirements and monitors legislative/regulatory updates for you

Timely Mail

All participant notifications are sent promptly by first class mail with a USPS certificate of mailing retained as proof of the mailing

Timely Transmissions

Eligibility is transmitted to the carriers on time according to a dependable schedule

24/7 Web Access

Participants can manage their accounts at any time online

Knowledgeable Client Support

Client Service Managers and senior administrators are all required to hold a Certified COBRA Administrator (CCA) certification

Participant Service Center

Our call center is staffed with technical experts in COBRA rules and regulations, with your organization’s plan specifics at their fingertips, so TRI-AD can effectively answer any general or plan-specific COBRA questions

Communication

Communications are clear and comprehensive, so that the participant understands how COBRA works and how to best use the program

Easy-to-Use Client Support Tools

• HIPAA-compliant Data Management System
• On-Demand Reporting: reports of all active participants, with pay-through dates and payment status
• Download a spreadsheet of current statuses to facilitate the bill-paying process
• View individual participant records
• Request off-cycle uploads of COBRA data for rush enrollments and other special needs

Health Solutions

If you are a participant seeking assistance with COBRA, please visit our Contact Us page.