TRI-AD’s experts provide a true end-to-end COBRA solution.
Our flexible, knowledgeable COBRA service means that once someone leaves your organization, we handle everything — administration and compliance — the work is off your plate. Your former employees call us, not you. Outsourcing COBRA administration to TRI-AD lets you focus on your active employees and on initiatives that add value to your company.
After implementation, your organization only needs to provide us with electronic files containing necessary data (new hires, terminations, loss of coverage actions, etc.) and make any required payments to insurance carriers. You may also engage TRI-AD to pay the carriers on your behalf.
TRI-AD handles all legal requirements and monitors legislative/regulatory updates for you
All participant notifications are sent promptly by first class mail with a USPS certificate of mailing retained as proof of the mailing
Eligibility is transmitted to the carriers on time according to a dependable schedule
24/7 Web Access
Participants can manage their accounts at any time online
Knowledgeable Client Support
Client Service Managers and senior administrators are all required to hold a Certified COBRA Administrator (CCA) certification
Participant Service Center
Our call center is staffed with technical experts in COBRA rules and regulations, with your organization’s plan specifics at their fingertips, so TRI-AD can effectively answer any general or plan-specific COBRA questions
Communications are clear and comprehensive, so that the participant understands how COBRA works and how to best use the program
Easy-to-Use Client Support Tools
- HIPAA-compliant Data Management System
- On-Demand Reporting: reports of all active participants, with pay-through dates and payment status
- Download a spreadsheet of current statuses to facilitate the bill-paying process
- View individual participant records
- Request off-cycle uploads of COBRA data for rush enrollments and other special needs