Our goal is to have highly satisfied clients and participants whose plans run like clockwork, delivered at a fair price. TRI-AD delivers consistent, reliable, high-quality, reimbursement account administration for:

• Flexible Spending Accounts (FSAs) both full-scope and limited purpose
• Health Savings Accounts (HSAs)
• Commuter Benefit Plans
• Special-purpose, Wellness & Lifestyle Accounts
• Retiree Medical
• Tuition Reimbursement
• Multi-purse Debit Card
• Reimbursement Plans Mobile App

• Effective Implementations: We deliver a smooth transition. 95% of our clients are very satisfied with the implementation process. Your implementation manager works with you to keep the project on track.

• Unsurpassed Client Support: Our knowledgeable Client Service Managers have at least five years of experience in project and reimbursement plan management.

• We keep your plan running smoothly: We monitor regulatory compliance and plan administration, quickly resolving any issues.

• We provide service continuity: Our exceptional staff tenure means we really get to know you and your business’ needs.

• Easy-to-Use Client Support Tools: Send and receive data and/or enroll participants online through our secure website. Receive user-friendly reports to easily manage your plan’s funding and accounting.

• Exceptional Participant Service: From speedy reimbursements to speaking to a real person for account support, we get it right.

  • 98.9% of claims are processed on time and 99.1% are done right the first time.
  • TRI-AD Participant Service Center is staffed from 5:00 a.m. to 6:00 p.m. Pacific Time. 90% of all calls are answered within 20 seconds.
  • Your employees can review account and claim status, download communications materials and more via our website and mobile app.

• TRI-AD was the first administrator on the west coast to offer the debit card for FSAs. We are an experienced provider.
• TRI-AD provides the same custom benefits solution and high-level expertise to mid-sized companies at a reasonable cost that large companies have been enjoying at a high cost for many years. Streamline your labor-intensive administrative work by using one service provider for all your benefits administration needs.
• TRI-AD is the one mid-market provider who administers every employee benefit, taking care of all the benefits administration details so that you don't have to worry about them.

Using TRI-AD's multi-purse BenefitCard, participants directly access their FSA, LFSA or HSA funds at the point of sale. Only qualified purchases are reimbursed. HSA transactions are usually taken straight from the HSA account without adjudication (as the plan allows).

Employer Benefits

• 15% average participation increase
• 20% average contribution increase
• Significant increase in employer tax savings
• Increased participant satisfaction

Employee Benefits

• Immediate reimbursement
• Fewer claims to submit
• One card for multiple accounts
• Cards available for dependents at no charge
• Automatic adjudication at most locations