COBRA Administration, Certified COBRA Administrators, CCA | TRI-AD
Available Services Save Your Sanity

Our Proven Results

We Have the Technical Details Mastered

Service Features

Easy-to-Use Client Support Tools
Exchange data and information securely. Through our easy-to-use, HIPAA-compliant Client Center, you can:
  • Review and download the participant census at any time
  • Tell at a glance who has been notified, who is enrolled, who is terminated and see pay-through dates
  • Check an individual's coverage, payment history and account status
  • Securely transmit initial notification and qualifying event data, either through a file or by entering into the site
  • Receive reports to manage your plan's census and accounting
Effective Implementations
Relax – we deliver a smooth transition. Your project is led by an experienced implementation manager. The entire team works together using our proven methodology so that the necessary steps are taken to ensure a smooth takeover. You can expect a scheduled weekly call during the transition period, with additional check-ins on task status so that the project stays on track.
Knowledgeable Client Support
Experience excellent client service. Our Client Service Managers and senior administrators are required to hold a Certified COBRA Administrator (CCA) certification. We understand what it takes to administer COBRA in a way that frees up your time and lets you look good because there are no problems.
You're in good hands. We monitor regulatory compliance, pay attention to the details and respond quickly to issues that arise.
We keep everything! We keep all of the COBRA-related documents for each participant in our state-of-the-art document management system. This includes images of certificates of mailing and envelopes showing postmarks. You are protected if a dispute arises.
Exceptional Participant Service
Our friendly, knowledgeable staff offers responsive support. Our toll-free Participant Service Center is staffed from 5:00 a.m. to 6:00 p.m. Pacific Time. 90% of all calls are answered within 20 seconds. We take care of your participants so you don't have to get involved.
24/7 Web access allows your participants to manage their accounts. They can:
  • Enroll online and review coverage at any time
  • Pay online, verify payment receipt and research account status
  • Download a HIPAA Certificate
  • Download copies of notices
Experience high participant satisfaction. Participants are notified on time, promptly reinstated with the carriers and are treated with the respect that they deserve when they call us.
Experience the Sound of Silence
We take care of your participants so you don't have to.
The bottom line? COBRA participants should never call you.
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