TRI-AD Participant Services
Monday - Friday
5:00 a.m. - 6:00 p.m. Pacific Time
Save Up To 35% on Eligible Expenses
FSA Brochure en Español
Have a Limited Purpose FSA?
Click here for an overview
Watch a Video About FSAs
FSA Basics Video
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How Much Should You Contribute?
Tax Savings Calculator
FSA Frequently Asked Questions
General FSA FAQs
Dependent Care FSA FAQs
Some plans let you spend any unused 2013 FSA money into early 2014 giving you additional time to spend your account balance! More
Save Up to 35% On Health and Dependent Care Expenses!
A Flexible Spending Account (FSA) will let you pay for your out-of-pocket health and dependent care expenses with completely tax-free money.
Keep more of your hard-earned money
Read an FSA overview
Need more details? See the FSA brochure
Frequently Asked Questions
Tips for Successfully Filing an FSA Claim
Click here to watch a video about submitting claims
- Complete your FSA claim form legibly. If we can't read it,
we can't process it. Preferably, log in to your FSA account and use your personalized claim form.
- Provide the supporting documentation. IRS rules say that
your documentation must show:
- The date you incurred
- The service provider's name
- To whom the service was provided
- The price paid
- A clear and detailed service description
Acceptable documentation: Examples of good documentation
are insurance company Explanation of Benefit forms
(EOBs), receipts showing the above information, and bag
tags for prescriptions. Also, for over-the-counter items, a cash
register receipt showing the name of the product and its price
Unacceptable documentation: Bank card statements, canceled checks, medical, dental, vision or other insurance claim forms, credit card receipts, estimates of expenses and balance forward statements are not valid documentation.
Letter of Medical Necessity: Some procedures, prescriptions and over-the-counter items can be considered ineligible for reimbursement unless accompanied by a Letter of Medical Necessity from the provider. Click here to download one that you can take to your provider.
- Sign your form. An unsigned form will stop your
- Send in your claim. You may fax it to our toll-free fax number at 866-233-4741, or send it to us at: TRI-AD Reimbursement Plans Department, 221 West Crest Street, Suite 300, Escondido, CA 92025-1737. Some plans also allow for online claims submission. Log in to your account to see if this option is available in your plan.
Top 10 Things You Need to Know About the Grace Period
Click here to watch a video about the Grace Period
Some plans let you spend any unused 2013 FSA money into 2014, giving you additional time to spend your account balance! Here's what you need to know:
- Log in to check your FSA plan summary to check your plan's grace period details.
- For "calendar year" plans, the grace period runs until February 28 or March 15 of each plan year.
- You must be an FSA participant at the end of the plan year to take advantage of the grace period.
- In many plans, the grace period does not apply to dependent care claims.
- Any claims submitted during the grace period will use up left-over 2013 money first.
- Claims are processed in the order they are received. If you submit expenses incurred in 2014
before you submit all your 2013 expenses, your 2013 expenses may later be denied. That’s because
your remaining 2013 balance would have been used up paying off your new 2014 expenses.
- If you use the TRI-AD BenefitCard during the grace period, all charged transactions will come out of the prior plan year until that balance is depleted, then the card will use the current plan year's funds.
- We will not reprocess claims, so please submit your claims in the order in which you want them processed.
- Your FSA plan still has a run-out period
for you to submit claims against the prior plan
year. For example, some plans have a run-out period that extends 30 days past the end of the grace period. Your plan’s run-out period may differ from this – please check your Summary Plan
- The claim submission deadline is the same for both the health care and dependent care
If you have a question, call TRI-AD's FSA Participant Services Center before submitting your claim. We're happy to provide you with the guidance you need.
TRI-AD's systems are not vulnerable to threat from Heartbleed. This bug targets OpenSSL security, which is not used by TRI-AD. We use IIS, which is not subject to risk from Heartbleed. You can safely log into your account(s) and do not need to change your password.